FAQ

For reference, The information below explains the practical rules and customer steps.

What products are offered?

For reference, Our store presents bath, shower, body care, skincare, haircare, fragrance, gift and makeup selections.

Is shipping free?

For reference, Any free-shipping offer and its eligibility are displayed at checkout.

How long does an order take?

For reference, Normal processing is approximately 1–2 business days, followed by an estimated 3–5 business days for delivery or transit.

Can I change my mind, return the wrong item or request an exchange?

For reference, Yes. Request a mailed return or exchange within 30 days after delivery. A non-defective item must be new and unused, with its original packaging, labels and accessories.

Are return shipping or restocking fees charged?

For reference, A free prepaid return label is included in the package, and no restocking fee is charged.

What if an item is damaged, defective, missing or incorrect?

For reference, Contact us with the order number, checkout email, an explanation and photographs or video of the item and packaging.

When is a refund processed?

For reference, An approved refund is returned to the original payment method and processed within 10 days.

Which payment methods are supported?

For reference, Use the card and payment methods actually displayed by the active checkout.

How can I make contact?

For reference, Use the email, mailing address or telephone number below.

Are cookies or measurement tools used?

For reference, Necessary cookies support core store functions. Optional analytics or advertising measurement, including Google Ads or similar tools, may be used when actually enabled and permitted.